User Data Deletion

What data we store

Depending on how you use VCenter Live, we may store:

• Your email address (if provided in the demo form)
• If your store uses our app: its catalogue, looks, orders and its customers' accounts
• Anonymous session events (no personal identifiers — e.g. page views, button clicks)
• If you have connected a Facebook, Instagram or TikTok account: the identifiers and names of those accounts, the access tokens they issued, and the comments and messages received on posts published through us.

We do not store passwords, payment information, or any sensitive personal data.

If your store uses our app

1. 1When your store removes the VCenter Live app from its e-commerce platform, the store is suspended immediately: the storefront, shared looks and the backoffice stop being available. Nothing is deleted yet.
2. 2Your store's data — catalogue, looks, orders, customer accounts and connected social accounts — is kept for 30 days, so that you can install the app again and find everything as you left it. We send an email to the store's address and to its backoffice users with the exact date, and a reminder 7 days before.
3. 3On that date, all of the store's data is permanently deleted, and we send an email confirming it. You do not need to write to us.

How to request deletion

Immediate deletion, without writing to us. If you are a merchant, open our backoffice, go to Social Media, and click Disconnect on the network in question. The account identifiers, the access tokens and the stored replies for that network are deleted immediately. The email request below remains available and is answered within 30 days.

If you are a customer of a store that uses VCenter Live, or you left us your email, send us an email from that address with the subject line "Data Deletion Request". We will confirm the deletion within 30 days.

1. 1Send an email to [email protected] with subject: Data Deletion Request
2. 2Include the email address associated with your data
3. 3We will confirm deletion within 30 days

Within 30 days, all personal data linked to your email is deleted from our active systems. Records a store is required to keep, such as an order, are anonymised instead: your email and identifiers are removed from them. Backup copies expire on their own schedule and are read only to recover from a disaster; if one is ever restored, your deletion is applied again.

Your GDPR rights

Under the General Data Protection Regulation (GDPR), you also have the right to:

• Access the data we hold about you
• Rectify inaccurate data
• Restrict or object to processing
• Data portability
• Lodge a complaint with a supervisory authority

For any of these requests, contact us at [email protected].

Our full Privacy Policy is also available.