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Terms of Service — VCenter Live

Effective date: 7 October 2026

1. Agreement

These Terms govern the use of VCenter Live ("the App", "we", "us"), operated from Portugal. By installing, accessing or using VCenter Live you accept these Terms. If you use it on behalf of a business, you confirm you are authorised to bind that business.

2. Definitions

  • Merchant: a business that installs VCenter Live on its store.
  • Shopper: a person who uses VCenter Live on a Merchant's store.
  • Merchant Content: products, images, videos, texts, models and any other material a Merchant provides to or creates in VCenter Live.
  • Connected Platforms: Shopify, TikTok, Facebook, Instagram and any other service a Merchant connects to VCenter Live.

3. The service

VCenter Live lets Merchants turn their catalogue into styled looks, generate images and videos of those looks with AI, offer Shoppers an outfit builder with virtual try-on and a styling assistant, apply look discounts, and publish looks to their TikTok, Facebook and Instagram accounts.

We may improve, change or discontinue features. We will give Merchants reasonable notice of a change that materially reduces the service they pay for.

4. Accounts

  • Merchants must be businesses and must keep back-office credentials confidential. Each Merchant is responsible for the users it invites and the roles it gives them.
  • Shoppers may use the storefront without an account; some features require signing in.
  • You must provide accurate information and tell us of any unauthorised use.

5. Connected Platforms

  • Your use of a Connected Platform is also governed by that platform's own terms and policies, including the TikTok Terms of Service and Community Guidelines, Meta's Terms and Platform Policies and the Shopify Terms of Service.
  • VCenter Live publishes to a connected account only by an action of the Merchant, or — where the Merchant turns it on — of Shoppers sharing a look through the Merchant's store to the Merchant's account. The Merchant is responsible for what is published from its accounts.
  • A Merchant can disconnect an account at any time in the back office; doing so deletes the connection data we hold.
  • We are not responsible for a Connected Platform's availability, decisions or changes to its services.

6. Merchant Content

  • The Merchant keeps all rights in Merchant Content.
  • The Merchant grants us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt and display Merchant Content, and to publish it on the Merchant's instruction, solely to provide VCenter Live to that Merchant, for as long as it uses the App and for the retention periods in our Privacy Policy.
    • The Merchant confirms it has the rights needed for Merchant Content, including the consent of any person shown in photos it uploads.

7. AI-generated content

  • Images, videos, captions and answers produced by VCenter Live are generated by AI and may be inaccurate. The Merchant should review AI-generated content before publishing it.
  • As between the Merchant and us, the Merchant may use the content generated for its store, subject to these Terms and to any limits the AI providers place on generated content.
  • Virtual try-on is an illustration, not a guarantee of fit or appearance.

8. Acceptable use

You must not:

  • use VCenter Live for anything unlawful, misleading or infringing;
  • upload images of people without their permission, or of minors without parental authorisation;
  • publish content through VCenter Live that breaks a Connected Platform's rules;
  • try to access other stores' data, bypass limits or security, or reverse-engineer the App;
  • overload the service or use it to send spam.

9. Plans, limits and fees

  • Each store has a plan that sets its limits (for example AI generations per billing cycle) and the features it includes.
  • Fees, if any, are shown and agreed with the Merchant before they apply. No fee is charged without that agreement.
  • Taxes are added where required.

10. Discounts and sales

  • Look discounts are applied according to the rules the Merchant sets. Which discount method is available depends on the Merchant's Shopify plan, as shown in the back office.
  • Purchases are made in the Merchant's checkout. The contract of sale is between the Shopper and the Merchant; VCenter Live is not a party to it.

11. Shoppers

  • The storefront is provided on behalf of the Merchant whose store you are visiting.
  • Upload only photos of yourself for virtual try-on.
  • Questions about products, orders, delivery and returns go to the Merchant.

12. Data protection

  • Our Privacy Policy explains how we handle personal data.
  • For Shoppers' data, the Merchant is the controller and we act as its processor. In that role we:
    • process Shoppers' data only to provide VCenter Live to the Merchant and on its documented instructions, which these Terms and the Merchant's settings in the back office constitute;
    • ensure that the people authorised to process it are bound by confidentiality;
    • apply the security measures described in our Privacy Policy;
    • use the sub-processors listed in our Privacy Policy, and inform Merchants of changes to that list so they can object;
    • help the Merchant answer Shoppers' requests to exercise their rights, and notify the Merchant without undue delay of a personal data breach affecting its Shoppers;
    • delete Shoppers' data when the Merchant stops using VCenter Live, as described in section 13;
    • make available the information needed to demonstrate compliance with Article 28 of the GDPR.

13. Suspension and termination

  • A Merchant may stop using VCenter Live at any time by removing the app.
  • When a store removes VCenter Live, it is suspended immediately and its data is erased 30 days later. We notify the store when it leaves, remind it 7 days before erasure, and confirm when it is done. Reinstalling before then restores the store as it was.
  • We may suspend or terminate access that breaks these Terms or the law, with notice where reasonable.

14. Our intellectual property

VCenter Live, its software, design and brand belong to us or our licensors. These Terms give you no rights in them beyond using the App as described.

15. Availability

We work to keep VCenter Live available but do not guarantee uninterrupted service. Maintenance or events outside our control may cause interruptions.

16. Disclaimers

VCenter Live is provided "as is". To the extent permitted by law, we make no warranties beyond those stated in these Terms. Nothing in these Terms limits the rights consumers have under mandatory law.

17. Limitation of liability

To the extent permitted by law, and except for wilful misconduct or gross negligence, our total liability to a Merchant is limited to the fees it paid us in the 12 months before the claim, and we are not liable for indirect losses, lost profits or lost data. This section does not limit liability that cannot be limited by law.

18. Indemnity

Merchants will indemnify us against third-party claims arising from Merchant Content or from content published from their accounts in breach of these Terms.

19. Governing law and disputes

These Terms are governed by Portuguese law. Disputes will be settled by the Portuguese courts, without prejudice to the mandatory protection consumers have where they live.

Consumers may also turn to an alternative dispute resolution entity; the list of entities authorised in Portugal is available at www.consumidor.gov.pt.

20. Changes

We may update these Terms. We will publish the new version here with its effective date and, for changes that materially affect Merchants, notify them by email or in the back office at least 30 days in advance.

21. Contact

VCenter Live, Portugal — [email protected]